Student experience strategy university
Colleges and universities want to better analyze, improve, and compete on student experience. But many barriers stand in their way. Or they may be struggling to adapt to systemic changes in higher education like online delivery models or waves of first-gen students with new needs. This will provide a useful snapshot of how many institutions are feeling about the subject of student experience today.
- Challenges.
- Our strategic aims.
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In this previous post , we provided an overview of student experience tools and formats. These include:. Many expressed an interest in more generative research methods like journaling to be able to co-create solutions with students. One of the most useful parts of the course was helping institutions distinguish between student success, student experience, and student engagement. We find that these are conflated or confused on most campuses.
Our Plan in Action
Data only becomes wisdom if you put it in context and make connections. Our course began by creating personas for each segment of the student population. This empowered our participants to organize and evaluate the experience data for each segment of their student population — either developing their own personas or referencing these personas from the Lumina Foundation or these personas from Jeff Selingo and Pearson. The good news is all of our participants voiced a commitment to putting students first. These and other improvements can thus inform how other colleges and universities make progress.
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To give institutions a sense of how a variety of institutions are addressing their student experience challenges, we discussed a variety of examples:. Support for Success. City Communities. In the Heart of a Global City. Education and Student Strategy City, University of London's Education and Student Strategy outlines our plans for enhancing our educational offer, building on our commitment to delivering a high quality and practice-focused education, and offering students a full and rounded student experience.
Work with our academic staff to support KeeleSU in the recruitment of Student Voice Representatives to ensure all programmes are fully represented. We recognise that moving into higher education is a major transition for students and that, at different times during their time at university, they will need different types of guidance and support, depending on their stage of study and personal circumstances.
Providing additional mental health support for students throughout the Covid pandemic, particularly for those students working in the NHS with Covid patients;. Providing students with efficient, accessible and responsive administrative and support services;. Continually developing processes, services and interventions that better support students, including those with specific needs such as disabilities recognising these may be invisible as well as visible , caring responsibilities and those commuting to campus;.
Through the Health and Wellbeing strategy, promoting equality of physical, intellectual, emotional, social and mental health and providing a coordinated response to help students develop robust skills for managing their health and well-being and personal development;. Through the Careers and Employability Service, providing coordinated support through all stages of the student lifecycle, from applying to university, succeeding in their studies and progressing to employment.
Rethinking the Four-Year, On-Campus Student Experience
Continued commitment to supporting students through robust processes, including Exceptional Circumstances, Support to Study, Fitness to Study processes and disability support;. Delivery of a sector-leading student mental health support programme, supported by the Office for Students Ofs Challenge Fund;. Investigating and developing interventions to overcome barriers to student access to Higher Education;. Providing effective induction and support mechanisms for postgraduate students, recognising they have particular transition support needs as they enter and progress through their studies;.
Providing comprehensive and inclusive programme, school and institutional induction processes;. Engaging with, and providing support to, recent graduates and develop long-standing relationships with alumni.
Implement institutional action plans to ensure that all students, whatever their background and characteristics, have the opportunity to do their best;. Develop digital services to assist students in managing their time, activities and studies e.
Rethinking the Four-Year, On-Campus Student Experience - Huron
Develop an improved induction week, increasing opportunities for students to engage with fellow students and staff on their programme during their early days at Keele;. We want our students to achieve their best academically and socially whilst at Keele. We aim to give students the opportunities they need to become well-rounded citizens, honing their graduate skills, attributes, attitudes and values by:. Through the Education Strategic Vision, providing and promoting diverse forms of academic support within and beyond the curriculum, embedding all aspects of sustainability and inclusivity, to help ensure students, undergraduate and postgraduate, are equipped with the skills to achieve their best;.
Listening actively to and, wherever possible, acting on student feedback with regards to academic delivery and support;. To deliver a flexible, blended educational experience throughout the Covidimposed social distancing restrictions, that supports students in achieving their best;. Continue our work to make our curricula more inclusive, through the Race Equality Charter action plan e.
BAME; mature;. CEC students;. When our students graduate, we want them to be employment- or self-employment ready, confident in their abilities and able to succeed in a competitive employment environment, to progress in their chosen career.